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Consumer Rights and Tips

Native American

Gas, Electric & Cooperatives

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New Mexico Public Utility Act
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Customer Deposit Interest Rate for 2018 is 2.25%
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Rule 410 - Residential Customer Service by Gas, Electric & Electric Coop Utilities
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To file a protest on a proposed rate increase, click here.
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Electric Specific Rules and Rates
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Electric Cooperative Specific Rules and Rates
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Electric Coop Rate Increase Requests
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How to Save Money on Heat at Night
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New PNM Rates - What to Expect
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PNM Outage Map

Telecommunications

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Part 16 - State Telecommunications Consumer Protection
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Federal Communication Commission Rules & Regulations - Title 47 - Telecommunications
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Federal Communication Commission Truth in Billing Rules - Telephone Bills
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Sample Wireline Phone Bill
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Unfair Trade Practices
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Telecom Company Specific Rules and Rights
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National Do Not Call Registry
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Federal Cable TV Consumer Service Standards

Propane

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Propane Customer Protection 17.10.2
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Compliance with Safety Standards of LP Gas Bureau

Water & Sewer

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Rule 760 Service Standards for Water Utilities
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Rule 960 Service Standards for Sewer Utilities
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Water Company Specific Rules and Rights
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Sewer Company Specific Rules and Rights

Low Income Energy Assistance

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Low Income Home Energy Assistance Program (LIHEAP) Application
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PNM's Good Neighbor Fund
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NM Gas Co's Heat New Mexico Program
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Red Cross' Emergency Home Repair

Low Income Telephone Assistance

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New Mexico Companies Offering Low Income Telephone Assistance (Lifeline)

(NOTE: Individuals are eligible for only one LIFELINE/LITAP (either wireless or landline) account per household)

Transportation

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Protect your Move
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Towing Rules

CRD Mission Statement

Energy Audits and Conservation Tips (Save on your Utility Bills)

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New Mexico Gas Company Home Energy Analyzer
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Energy Audit Tool
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Energy Savers Guide: Tips on Saving Money and Energy at Home
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Home Energy Saver Pro